Overview

Recruitment agencies and employers have long treated workers as the product of a transaction — someone to be placed, not someone being served. This session makes the case for a mindset shift: migrant workers are clients of their own migration, with the same expectations of responsiveness, dignity, and voice that any paying client would have. Panelists explore what it actually looks like to build worker feedback into day-to-day business operations — not as a compliance checkbox, but as a source of better retention, stronger employer relationships, and early warning of problems that may later become costly.

Key questions

• What does it actually look like to treat workers as clients, and why does it make business sense?
• What tools and approaches are organizations using to capture and act on worker feedback in practice?
• What barriers prevent more recruiters and employers from building worker feedback into their model, and how are others overcoming them?

Who should join

Recruiters, employers, technology providers, worker-facing organizations, investors.